Shipping policy
Shipping Policy
Thank you for shopping with Glow Mart! We strive to ensure that your shopping experience is smooth and enjoyable, including prompt and reliable delivery of your orders.
Shipping Times and Rates
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We offer shipping within the UK and to selected international locations.
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Orders are processed and dispatched within [1-3 business days].
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UK orders typically arrive within [5-7 business days] depending on your location. For international shipments, delivery times vary based on the destination country.
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Shipping costs will be calculated at checkout based on your delivery address and the selected shipping method.
Order Tracking
Once your order has been dispatched, we will send you an email with tracking details (where applicable). You can track your order’s status via the carrier’s website.
Customs and Import Duties
For international orders, please be aware that your package may be subject to customs duties and taxes depending on your country's import laws. These charges are the responsibility of the customer and are not included in the shipping fees.
Lost or Damaged Goods
If your order arrives damaged or is lost during transit, please contact us at sales@glowmart.co.uk within [7 days] of receiving the order, and we will assist you in resolving the issue promptly.
Order Changes or Cancellations
If you wish to cancel or modify your order, please contact us as soon as possible. If the order has already been dispatched, we are unable to make any changes.