Refund policy
Refund & Returns Policy
At Glow Mart, we want you to be happy with your purchase. If you are not satisfied with your order, we offer a straightforward returns process to ensure your peace of mind.
Returns
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We accept returns within [30 days] of receipt of your order.
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Items must be returned in their original condition—unused, unwashed, and with all original packaging and tags attached.
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Certain items, including [personalized products, hygiene products, or perishable goods], cannot be returned unless faulty.
How to Return an Item
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Contact us at sales@glowmart.co.uk to request a return authorization.
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Provide your order number, item(s) you wish to return, and the reason for the return.
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We will provide you with instructions for returning the item(s) to us. Please note, customers are responsible for return shipping costs, unless the item is faulty or incorrect.
Refund Process
Once your returned item(s) are received and inspected, we will notify you via email whether your refund has been approved or rejected. If approved, the refund will be processed to your original payment method within [10 business days].
Exchanges
If you need to exchange an item for a different size, color, or style, please follow the return process above and place a new order once your return has been processed.